Privacy Policy

1. Information We Collect

We collect personal and business-related information to provide and improve our services, including:

• Business Information: Shop name, address, phone number, and email address.
• Customer Information: End-customer names, phone numbers, email addresses, vehicle details (e.g., mileage, VIN), and service history.
• Usage Data: How users interact with the platform to optimize features.
• Payment Information: For billing purposes, including payment history and invoices.

2. How We Use the Information

We use the collected data to:

• Facilitate smooth business operations, including scheduling, invoicing, and inventory management.
• Improve customer retention through automated follow-ups and communication tools.
• Provide real-time insights and analytics for better decision-making.
• Ensure secure transactions and payment processing.

3. How We Share Information

We respect your data and will not sell or rent it to third parties. We may share data with:

• Service Providers: Trusted vendors for payment processing, communication tools, or hosting services.
• Legal Authorities: When required by law to comply with legal obligations.
• With Your Consent: For any other reason explicitly agreed upon by the user.

4. Data Security

We take appropriate measures to safeguard your data, including:

• Encryption of sensitive data during transmission and storage.
• Secure access controls to prevent unauthorized access.
• Regular security audits and vulnerability assessments.

5. Your Rights and Choices

Users and customers have the following rights regarding their personal data:

• Access and Update: Request access to personal information stored on the platform and correct inaccuracies.
• Data Deletion: Request deletion of personal information where applicable.
• Opt-Out: Choose not to receive marketing or automated notifications.

To exercise these rights, please contact us at support@hamzaa.ca.

6. Third-Party Links and Integrations

Our platform may integrate with third-party services (e.g., Nextpart, QuickBooks etc). We are not responsible for the privacy practices of these external services. Please review their privacy policies separately.

7. Retention of Data

We retain personal information as long as necessary to provide services or comply with legal obligations. When no longer needed, data is securely deleted or anonymized.

8. Children’s Privacy

Our platform is not intended for children under 17, and we do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be communicated via the platform or email notifications. Please review this policy periodically for updates.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

support@hamzaa.ca